1. Collection of Information
Customer: We collect your information when you register at the SpeakOnline website(s), log in to your account, complete SpeakOnline web forms, carry out purchases/orders, or sign up for newsletters. The collected information includes your name, email address, telephone number, VAT number, as well as other company information related to billing.
Provider: As the provider of SpeakOnline, we collect the information that you enter in the SpeakOnline system. By logging in to your profile, you are always able to see, which information we have saved about you. Mostly, this information is entered in the system by you. The following information can be passed on publicly:
– Your profile picture.
– Your name.
– Your voice or music demos.
– Relevant information about your experience / previous projects added to your profile by you.
General: Generally, we do never pass on your contact information to third party, unless it is individually agreed for each project.
To improve your user experience, we collect information from your computer / browser, including your IP address, language, information about software and hardware, as well as the site requested.
Telephone calls might be recorded.
2. Use of Information
Every piece of information that we collect about/from you, might be used for:
– personalising your experience and reacting to your individual needs
– providing user-defined advertising content
– improving SpeakOnline’s websites
– improving the customer service and your needs for support
– contacting you via email
– administering a competition, a campaign, or an inquiry
Telephone calls might be used for improving customer service and possibly for disputes.
3. E-commerce Privacy
SpeakOnline is the sole owner of the collected information. Your personally identifiable information will not be sold, exchanged, transferred or passed on to third party without your acceptance, unless it is necessary to process a request and/or a transaction, for instance for shipping an order or payment of an invoice etc.
4. Third Party Agreement
SpeakOnline do not sell, trade, or in any other way transfer your personally identifiable information to third party. However, this does not include trusted third parties assisting SpeakOnline with the development/administration of SpeakOnline’s websites or carrying out SpeakOnline business dealings, as long as these third parties accept keeping this information confidential.
However, it might be necessary to share information to investigate, avoid or take action in connection with illegal activities, suspicion of fraud, situations involving a potential thread to the physical security of every person, violation of the user terms of SpeakOnline, or by other means required by law.
5. Protection of Information
SpeakOnline uses encryption for protection of sensible database information transmitted online. Only employees who carry out specific jobs (e.g. invoicing or customer service) are granted access to personally identifiable information. The computers/servers used for storing personally identifiable information are located in a safe environment.
We use the email address that you provide for sending you information and updates regarding orders, occasional company news, related product information, etc. If you want to unsubscribe from the receipt of future emails at any time, we include detailed instructions on how to unsubscribe at the end of each email.